FREQUENTLY ASKED QUESTIONS
Explore our Frequently Asked Questions to find helpful answers and solutions to common inquiries. We’ve gathered the information you need to assist you quickly and efficiently
How does the checkout process work on Pumachick?
Shopping at Pumachickis designed to be simple, fast, and secure. Browse our collections, add your favorite items to the cart, and click the cart icon in the top-right corner to review your selections. When ready, click “Proceed to Checkout”, enter your shipping and payment details, and confirm your order. Always double-check your information before submitting to ensure accurate and timely delivery.
How do I enter my shipping and payment information?
During checkout, you will provide your shipping address, billing details, and contact information. Pumachick.com uses advanced SSL encryption to keep your personal and payment data secure. If you create an account, your information will be safely stored for faster and more convenient future checkouts.
Which payment methods does Pumachick accept?
Pumachick accepts multiple secure payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe.
If you experience any issues while completing your payment, contact us at support@pumachick.com, and our team will assist you promptly.
Can I modify or cancel my order after purchase?
We process orders quickly to ensure timely delivery. If you need to make changes or cancel an order, email support@pumachick.com as soon as possible.
If your order hasn’t shipped, we can update or cancel it. Once it has been dispatched, changes may no longer be possible.
