Return & Refund Policy

Store Name: Pumachick
Address: 1201 S Rockport St, Alton, TX 78573, United States
Owner: Hector Zamora
Support Email: support@pumachick.com
Last Updated: December 23, 2025

At Pumachick, we want you to feel confident and delighted with every purchase. We understand that sometimes an item might not be exactly what you expected—and that’s perfectly okay. Our return and refund process is designed to be simple, transparent, and supportive.

By completing a purchase from pumachick.com, you acknowledge and agree to the policies outlined below.

A. The 30-Day Happiness Guarantee

We offer a 30-day return window on all eligible items. You have 30 calendar days from the date your order is marked as "Delivered" to initiate a return request.

Eligibility Requirements: To qualify for a refund or exchange, items must meet the following criteria:

Condition: Unworn, unused, unwashed, and in the same condition as received.
Appearance: Free of odors, stains, pet hair, makeup, or deodorant marks.
Packaging: Original tags must be attached and the item should be in its original packaging.
Proof of Purchase: You must provide your receipt or order confirmation email.

Note: Items that do not meet these criteria may be denied a refund and sent back to you at your expense.

B. How to Start a Return

We provide custom instructions for every return to ensure accuracy. To begin, please email our support team at: 📧 support@pumachick.com

Please include the following in your email:

Order Number & Full Name.
Proof of Purchase (screenshot or order email).
Reason for the return.
Photo/Video Evidence: Required for defective, damaged, or incorrect items to speed up the approval process.

C. Damaged, Defective, or Incorrect Items

If the mistake is ours—such as receiving a damaged item, a defective product, or the wrong size/item compared to your order—we take full responsibility.

Contact us immediately at support@pumachick.com.
We will provide a free replacement or a full refund.
Pumachick covers all return shipping costs when we are at fault.

D. Exchanges

We support exchanges specifically when the issue is caused by our error (wrong item, incorrect size shipped, or defects). If you need a different size due to a personal preference change, please contact us to discuss available options.

E. Refund Process & Timeline

Once your return arrives at our facility, our quality assurance team will inspect it (usually within 24 hours).

Approval: You will receive an email notification regarding the status of your refund.
Issuance: Approved refunds are issued to your original payment method.
Timing: We process refunds within 14 calendar days of approval. Please allow your bank an additional 3–5 business days to post the funds to your account.

F. Order Cancellation Policy

You may cancel your order for a full refund within 4 hours of placement.

Why 4 hours? After this window, orders often move into production or packing, making cancellation impossible.
To cancel, please email support@pumachick.com immediately.

G. Important Notice: Shipping Addresses

Please double-check your shipping details at checkout. We ship exactly to the address provided.

Pumachick is not responsible for orders lost or undeliverable due to incorrect addresses, missing apartment numbers, or typos provided by the customer.

Contact Our Support Team

We are here to help you with any questions regarding your order, returns, or our products.