Payment Policy

Store Name: Pumachick
Address: 1201 S Rockport St, Alton, TX 78573, United States
Owner: Hector Zamora
Support Email: support@pumachick.com
Last Updated: December 23, 2025

At Pumachick, operated by Hector Zamora, we are committed to providing a secure, reliable, and transparent payment experience. We prioritize the protection of your financial information and ensure that every transaction is handled with the highest level of care and integrity.

This policy forms part of our overall commitment to customer protection and should be read alongside our [Privacy Policy] and [Terms & Conditions].

1. Accepted Payment Methods

Pumachick accepts a variety of widely trusted payment methods for your convenience, including:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal and other options as made available during the checkout process.

Please Note: We do not accept cash, personal checks, or direct bank transfers unless explicitly stated on the Website.

2. Industry-Standard Security

Your security is our top priority. To ensure a safe shopping environment:

Encryption: All payments are processed using industry-standard encryption technologies (SSL/TLS) to protect your data during transmission.
PCI Compliance: We utilize secure, PCI-compliant third-party payment processors.
Data Protection: Pumachick does not store or have access to your full credit card numbers, CVV codes, or sensitive financial account details. We only receive the information necessary to confirm and manage your order (such as a transaction ID).

3. Order Confirmation & Verification

Confirmation: Upon a successful transaction, you will receive an automated order confirmation email summarizing your purchase.
Custom Orders: For made-to-order or personalized items, production will only begin once full payment has been successfully verified and received.

4. Fraud Prevention & Order Review

To protect our community and our business, Pumachick utilizes automated fraud detection tools provided by our payment partners.

If an order is flagged as potentially fraudulent or unauthorized, we may contact you for additional verification.
We reserve the right to delay fulfillment or cancel any order that fails our security verification process.

5. Refunds and Chargebacks

Refunds: All approved refunds are issued to the original payment method used for the purchase.
Processing Time: While Pumachick issues refunds promptly, your financial institution may require additional business days to post the funds to your account.
Disputes: We encourage customers to contact us directly at support@pumachick.com to resolve any issues. Unauthorized chargebacks may result in restrictions on future purchases.

6. Data Privacy

Any personal data collected during the payment process is handled in strict accordance with our [Privacy Policy] and is used solely for order fulfillment, fraud prevention, and legal compliance.

Customer Support

If you experience any issues related to payments or have concerns about transaction security, please reach out to us: