Shipping Policy

Store Name: Pumachick
Address: 1201 S Rockport St, Alton, TX 78573, United States
Owner: Hector Zamora
Support Email: support@pumachick.com
Last Updated: December 23, 2025

At Pumachick, our goal is to ensure that every order arrives safely, promptly, and without hassle. From the moment your purchase is confirmed to the moment it reaches your doorstep, we handle every step of the process with care and precision.

1. Order Processing Time

Standard Orders: All orders are processed within 2 to 5 business days.
Business Days: Our processing days are Monday through Saturday, excluding Sundays and U.S. federal holidays.
Cut-Off Time: Our daily cut-off time is 7:00 PM Eastern Standard Time (EST).
- Orders placed after 7:00 PM EST will begin processing on the next business day.
- Orders placed on Sundays will begin processing on the following Monday.

2. Custom & Bulk Orders

Specialized orders require additional time for quality assurance and production:

Custom/Personalized Items: Please allow an extra 1–3 business days for design verification and production setup.
Bulk Orders (50+ units): Processing may take 7–10 business days, depending on production load and material availability.

3. Shipping Costs & Carriers

To ensure reliable delivery, we partner with established U.S. carriers including USPS, FedEx, UPS, and DHL.

Standard Shipping Fee: A flat rate of $6.99 USD applies to all domestic orders.

4. Non-Serviceable Locations

At this time, Pumachick cannot ship to the following destinations:

Alaska and Hawaii.
U.S. Territories (Guam, Puerto Rico, American Samoa, Northern Mariana Islands, U.S. Virgin Islands).
P.O. Boxes.
APO/FPO/DPO military addresses.

We are currently working on expanding our logistics to reach these areas in the future.

5. Tracking Your Order

Once your package has been dispatched, a tracking number will be sent automatically to your email or phone number provided at checkout.

Please allow 24–48 hours for tracking updates to appear in the carrier's system after you receive your shipping confirmation.

6. Holiday & Peak Seasons

During high-volume periods (such as Christmas, Thanksgiving, and New Year’s), processing and delivery times may be extended due to carrier delays.

Recommendation: We suggest placing holiday orders 2–3 weeks in advance to ensure timely arrival.

Contact Information

Every purchase you make is handled with attention and respect. If you have any questions or need assistance with your shipment, our support team is ready to help.