Privacy Policy

Store Name: Pumachick
Address: 1201 S Rockport St, Alton, TX 78573, United States
Owner: Hector Zamora
Support Email: support@pumachick.com
Last Updated: December 23, 2025

This Privacy Policy explains how Pumachick (“we,” “us,” “our,” or the “Store”) collects, uses, shares, and safeguards your personal information when you visit or make a purchase from pumachick.com (the “Website”).

The Website is owned and operated by Hector Zamora, doing business as Pumachick, located at 1201 S Rockport St, Alton, TX 78573, United States.

By accessing our Website, creating an account, or placing an order, you agree to the practices described in this policy. We are committed to handling your data with transparency, integrity, and in accordance with applicable laws (including GDPR and CCPA/CPRA).

1. Data Controller & Contact Information

For the purposes of data protection laws, the data controller is:

  • Store Name: Pumachick

  • Owner: Hector Zamora

  • Address: 1201 S Rockport St, Alton, TX 78573, United States

  • Email: support@pumachick.com

2. Shopify Platform & Hosting

Our store is hosted on the Shopify platform. Shopify provides the e-commerce infrastructure that allows us to process your orders.

  • Shopify processes certain information on our behalf (order details, contact info).

  • Your data may be stored on secure servers located in the United States, Canada, or other global regions where Shopify operates.

3. Information We Collect

We collect several categories of personal information to provide our services:

  • Identity & Contact: Name, email, billing/shipping address, and phone number.

  • Transaction Data: Products purchased, order history, and delivery details.

  • Payment Information: We use secure third-party processors (e.g., PayPal, Stripe). We do not store full credit card numbers; we only receive transaction confirmation IDs.

  • Technical Data: IP address, browser type, device information, and how you interact with our Site (collected via cookies).

  • Communications: Records of your emails or support requests sent to support@pumachick.com.

4. How We Use Your Information

We use your data for legitimate business purposes, including:

  • Fulfilling and shipping your orders.

  • Processing payments and preventing fraudulent transactions.

  • Providing customer support and order updates.

  • Improving our Website functionality and personalizing your shopping experience.

  • Sending marketing communications (only if you have opted in).

5. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties necessary for our operations:

  • Service Providers: Shipping carriers (USPS, FedEx, UPS), payment processors, and analytics providers (Google Analytics).

  • Legal Compliance: We may share info to comply with laws, respond to legal requests, or protect our rights.

6. International Data Transfers

By using the Website, your information may be transferred to and processed in countries outside of your residence, including the United States. We ensure these transfers are protected by appropriate legal safeguards.

7. Cookies and Tracking

We use cookies to remember your preferences and analyze site traffic. You can manage cookie settings through your browser. For more detail, please see our [Cookie Policy].

8. Your Privacy Rights

Depending on your location (such as the EU or California), you may have the following rights:

  • Access/Correction: The right to see or update the data we hold.

  • Deletion: The right to request we delete your personal information.

  • Opt-Out: The right to unsubscribe from marketing at any time.

  • Portability: The right to request a copy of your data in a machine-readable format. To exercise these rights, please contact us at support@pumachick.com.

9. Data Retention & Security

  • Retention: We keep your data only as long as necessary for order fulfillment, tax compliance, or legal obligations.

  • Security: We implement industry-standard technical measures (SSL encryption) to protect your data. However, please remember that no transmission over the internet is 100% secure.

10. Children’s Privacy

Our Website is not intended for children under 13. We do not knowingly collect information from children. If we discover such data has been collected, it will be deleted immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.